Fix a registration for the wrong wrestler

If a parent selected the wrong child during individual online registration, the director cannot switch that paid entry to a different wrestler. Each entry belongs to a wrestler’s identity and division. Edit registration details is for correcting that entry’s details, not substituting another child.

Refund the incorrect entry

Find the incorrect wrestler on the event’s Registrations page. Use the three-dot menu and choose Refund payment. Review the amount returned to the original payment method and any nonrefundable Snapdown or card processing fees.

If the wrestler is already on the event roster, the refund withdraws them from that division by default, and a bracket spot becomes a bye. Choosing Keep [name] wrestling instead leaves them on the roster, which is not what you want here. Once the wrestler has a started or finished bout, the refund leaves them in by default; choose Withdraw [name] instead so their remaining bouts in that division become forfeits. See How registrations reach your roster. If a bout has started or has a result, also review the bracket correction guidance.

Register the intended wrestler

Tell the parent to select the intended wrestler and complete a new registration. If the child does not yet have a main wrestler profile, the parent should create it first. Their online entry waits like any other, so run Update Roster again, then check the new entry’s division, weigh-in, and bracket placement.

The new checkout is a separate purchase. Refunding the original entry does not move its payment or registration to the new wrestler. See Refunds and event cancellations for what the refund returns.

For an entry paid outside Snapdown, reconcile the original payment with the family directly; Snapdown cannot send an offline refund. The director can then make a new manual registration using the intended wrestler’s SNAP ID. A manual entry goes straight onto the roster, so there’s no Update Roster step.